Onboarding Form

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Kahuana Client Onboarding Form
Property Owner 1 (please provide your ID and proof of ownership)
Property Owner 1 (please provide your ID and proof of ownership)
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Last
Preferred Contact?
Are there any additional property owners?
Property Owner 2 (please provide your ID and proof of ownership)
Property Owner 2 (please provide your ID and proof of ownership)
First
Last
Preferred contact?
Emergency contact in the event the property owners are unavailable?
Emergency Contact Name
Emergency Contact Name
First
Last
Is the bank account a joint account?
The date the Exclusive Management Agreement is effective from is the date Kahuana can legally act on your behalf and enter the property, it's not the date your STRA goes live and not the date of the first booking. The Exclusive Management Agreement shall be effective from:
Are we managing multiple dwellings for you at this address?
Do the separate dwellings share any spaces or amenities (e.g. laundry, pool)
What accommodation type is your STRA?
How many days per year is your STRA available to book? Please note the availability to book may impact the agency commission charged per booking.
Strata buildings can enact by-laws to prohibit STRA in a building where the dwelling is not a principal place of residence. This means that if you want to undertake non-hosted STRA in a strata building you must first check that there are no bylaws which prohibit STRA. If your dwelling in a strata building is also your principal place of residence, then you can undertake STRA under the policy without reference to possible strata by-laws. However, as a host you must still comply with all requirements of the policy such as fire safety standard and registration on the STRA Register. Is the above dwelling part of strata?
Contact Name Strata Management
Contact Name Strata Management
First
Last
Do you have development approval for your STRA?
Has your property got a pool?
Is your pool registered with council?
Have you got a compliance certificate for the pool? (please provide copy of the registration certificate)
Has your property got a spa pool?
Is your spa pool registered with council?
Have you got a compliance certificate for the spa pool? (please provide copy of compliance certificate)
Is an electrical safety power switch installed for general purpose socket outlets?
Does the property have an electrical sub board?
Does the property have a wood fire place?
The laundry is a
Does your STRA have any other rooms (game room, movie theatre)?
Children allowed?
Infants alowed?
Is your STRA pet-friendly?
Has your STRA got an alarm?
Do you have a contactable security company?
Do you have a key safe installed on the premises?
Parking Availibility
Does your STRA have air-con?
Does your STRA have ceiling fans?
Does your STRA have fly screens?
Has your STRA had a pest treatment?
Do you have 90kg gas bottles onsite (for example for gas cooking)?
How many household waste bins (red lid) are onsite?
Size Red Bin 1
Size Red Bin 2
How many recycling bins (yellow lid) are onsite?
Size Yellow Bin 1
Size Yellow Bin 2
How many green waste bins (green lid) are onsite?
Size Green Bin 1
Size Green Lid 2
Are there any special conditions for your property (unusual access, wheelchair accessible)??
Is a locked cleaner cupboard onsite?
At Kahuana, we assign a name to each Holiday Letting, unless the owners have already made their selection. Have you already chosen a name for your holiday letting?
Is there anything you would like to let us know about your property (building issues, planned renovations, obvious property damage on walls, floors, tiles etc. )?
Have you already got professional photos taken showing your property furnished exactly as it is?
As part of our onboarding fee, we include a standard professional photography package covering the interior, exterior and décor of your property. Following you can opt for different enhanced photography options “Staging, Twilight and Aerial” for additional fees. Staging elevates the presentation, with thoughtful touches like setting a dining table for a cosy family meal, dressing the bedrooms in luxurious linens, or transforming outdoor spaces with inviting furniture and vibrant greenery. These enhancements help potential guests visualise their stay, creating an emotional connection that can boost booking potential. Would you like a quote from our style & design team for staging your property ahead of the photo shoot?
Twilight photography captures your property in the soft glow of early evening, highlighting its warmth and ambiance. The blend of natural and artificial light creates a visually striking effect that enhances outdoor spaces, lighting features and the overall charm of the property. These images create a sense of atmosphere and luxury, making your listing stand out and attract more attention from potential guests. Would you like a quote for additional Twilight Shots?
Aerial photography offers a unique, elevated perspective that showcases your property’s full scale and surrounding environment. These shots highlight features like expansive outdoor areas, proximity to beaches or nature and overall landscape, giving potential guests a broader sense of the property's location and appeal. Aerial images add a distinctive and captivating element to your listing, helping it stand out in a crowded market and providing a more immersive viewing experience. Would you like a quote for additional Aerial Shots?
To effectively showcase your property on platforms such as Instagram and Facebook, our Essential Social Media Marketing Package is included with our property management service. It features posts with basic property descriptions and images. For enhanced visibility, our Premium Social Media Package offers posts, stories, and reels, along with upgraded photography and videography, available for an additional one-off production fee. Would you like a quote for our Premium Package?
For a comprehensive approach, our Elite Social Media Package includes advanced content creation with enhanced photography, videography, commercial drone footage, and paid advertisements, all for an additional one-off production fee. Would you like a quote for our Elite Package?
Which Kahuana property services would you like to have provided?
Would you like to sign up for a monthly Low Maintenance Flat Rate covering unlimited call outs incl. labour excl. material for change of light bulbs/batteries; tightening of wall mounts such as toilet paper roll holders, towel railings, toilet seats; door roller/hinge maintenance, re-positioning of fly screens, gas bottle SWAP ‘n’ GO?
Would you like an inventory content report to be carried out?
Would you like free of charge signage on the property advertising the holiday letting of the property by Kahuana?
At Kahuana we have a team of reliable tradespeople on the books we have been working with for years. Please advise if you are happy for us to contact them in the event that any maintenance issues arise?
Do you authorise Kahuana to approve repairs and maintenance to the Property to the Maximum Pre-approved Maintenance Expenditure not greater than an amount advised by you?
Would you like to authorise Kahuana to pay insurance, rates, utilities. maintenance and trades from your rental income?
What do you authorise Kahuana to pay?
Do you authorise an amount to be retained by the Kahuana when accounting to you to cover contingent liabilities likely to arise during the ensuing statement period?
Is your property STRA registered already?
Do you have public liability insurance for your STRA?
Does your STRA have a smoke alarm compliance certificate?
Have you got a Fire Evacuation Diagram for each bed room and the entry area?
Have you got an up-to-date floorplan?
Are there a fire extinguisher and fire blanket onsite?
Is your Hosting Type “hosted STRA” or “non-hosted STRA”?
All guests have access to their personal guest portal, one of the most popular elements of the Kahuana guest service which goes a long way to ensuring our guests enjoy their stay. Our guest portal provides the guests’ booking details, photos of the property, the location of the property along with useful information for the guest’s stay, including local and emergency phone numbers, user manuals, information on local public transport and house rules. Is there anything specific you would like guest to do on your property during their stay (for example water a pot plant when needed)?
Is there anything specific you would like guests NOT to do on your property during their stay (for example not to walk on wooden floors with high heels)?
Are there any “interesting extras” guest may use (for example bikes, kayaks, games)?
Are any of the TVs onsite smart TVs?
Do you provide Foxtel or any other pay TV free of charge?
Is there anything else you would like us to mention about your STRA in the guest area?
155000
1550
1550
1550
1550
In order to apply the best possible pricing strategy for your property, we would appreciate to get an idea about your monthly mortgage repayment and the monthly amount you need to contribute through holiday letting. Would you be willing to share these figures with us?
We suggest to set the minimum nights for long weekends to 3. Do you agree?
We suggest to set the min. nights for Easter to 4. Do you agree?
We suggest to set the minimum nights during summer holidays between 4 and 7. Do you agree?
We suggest to set the minimum nights of remaining periods of the year to 2. Do you agree?
Your property will go live shorty and be available to book. Have you already got any confirmed bookings?
Is there anything else you would like us to let know or would like to discuss with a property manager?
We charge commission [Schedule G(a) of the Agreement] depending on the property's availability throughout the year on each booking, a monthly $70 Administration Fee (for multiple dwellings on the same lot of land $65/dwelling) [G(b)] incl. Marketing, Guest & Owner Portal, Smart Pricing & Property Noise/Occupancy (1 device) Video Monitoring (1 device) within legal guidelines (additional devices are priced at $5 each per month), a monthly fee/dwelling (01 kitchen and up to 03 bathrooms $25; up to 06 bathrooms $35) for Guest Supplies/Amenities [G(d)], an annually $25 STRA Registration Renewal Fee/address [G(e)] and an annually $129 Smoke Alarm Plus Compliance Fee/address [G(f)]; optional available is a monthly $25 Low Maintenance Flat Rate/address [G(g)]. The Management Agreement will also state a one-off onboarding fee [G(c)]calculated on information provided. Additional requirements for houses under our management will be outlined on page 8 and 9 (clause 6.11. to 7.7.) We are happy to provide and co-ordinate regular services, (pest treatments, spring and window cleans etc) required for you or provide quotes for your approval. Alternatively, you are more than welcome to choose your own contractors or even do it yourself of course. In summary, to ensure our properties are always maintained to the highest standard, it is company policy THAT certain things need to be done for properties under our management but not necessarily by WHOM these are done.

Maximum file size: 67.11MB

Which attachments are you providing?
If you would like an additional chat so we can address all your questions or concerns before emailing the Management Contract, please schedule a meeting.

Otherwise, we will prepare the Exclusive Management Agreement and email it to you for your perusal and signature.

Once we have received the signed Agreement from you, we will return it to you with our signature for your records together with our “Owner Survival Guide” with detail information collected over years to help maximise your holiday home’s letting potential. In the event your property hasn’t been registered as a STRA yet, you will also be emailed the pre-filled STRA Registration Consent Form for your signature.

The signed Agreement will legally allow Kahuana staff to enter your property for photos, do the initial inspection and a holiday home risk assessment as well as act on your behalf; in combination with the STRA Rego we can start advertising your property.

We are confident that you will be very satisfied with the services that we offer, but we also realise that there is always room for improvement. We are open for suggestions and constructive criticism and happy to go the extra mile for all our homeowners and their guests.

Our team at Kahuana is looking forward to servicing you; please get the ball rolling by submitting the onboarding form.